One of the great pleasures of my job is my regular, weekly walk of the entirety that is Southgate. I make it a point not only to walk down each and every hallway armed with a pen and a pad of paper, but also to have a conversation with every Resident that I see. Some of those conversations are short, but they all start off with my question to each of them, “How is it going for you here today?” I listen to their answers very carefully.
– Dana Levenson, President and Chief Executive Officer
Prior to joining Southgate in 2015, Southgate’s President and Chief Executive Officer Dana Levenson’s career extended from finance to public service. He was an investment banker with such firms as Kidder, Peabody and the Royal Bank of Scotland, and was the Chief Financial Officer of the City of Chicago and the Massachusetts Department of Transportation. Throughout his career, Dana was cognizant that the relationship between his customers and him was of paramount importance. He extends this philosophy of customer service directly to the Residents of Southgate and has inspired all employees of Southgate for whom customer service is at the top of their list of responsibilities.
Dana’s overall goal is to maintain and enhance Southgate’s reputation as the best retirement community in Massachusetts, if not all of New England. He does so by both his staff and he knowing what his customers both need and want, understanding that his fellow Southgate employees are the people that serve our customers and being a good corporate citizen in central Massachusetts.
Southgate is still family-owned since it was founded in 1989, and the owners share Dana’s goals for Southgate which include having the most dynamic intellectual programs available for Southgate Residents, maintaining a facility that is in excellent condition and even to making sure that the food is terrific. All of this and more goes into making Southgate what it is today.
